Now Hiring - Tenant Services Coordinator in Bronx, NY

Primary Responsibilities

• Answers phone calls from Tenants, informs the Property Manager about the issues, and dispatches vendors with the property manager’s guidance.
• Understands the limits of landlord’s responsibility for each property so that Tenant calls can be screened before Property Manager involvement.
• When work is performed, follows up to be sure the complaint is resolved and that the cost is billed back if it is the Tenant’s responsibility.
• Manages tasks related to Incident Reports, while keeping the PM office informed.
• Makes the necessary calls to Tenants to advise them about upcoming events such as paving of parking lots, capital improvements, maintenance, property inspections, etc.
• Monitors the completion and notifications of all Tenant service requests through Building Engines. Maintains billable maintenance request and ensure signed forms are received and billed back accordingly.
• Creates and distributes the weekend work schedule.
• Organizes/purges file room. Remove duplicates and scan necessary documents to Smart Cabinet
• Works with PMC/PCM to organize shared drive.
• Ensures that all vehicles and equipment are properly insured and registered and maintains related reports.
• Works with PMC to maintain a master list of all utility meter numbers and account numbers.
• Works with PMC to transfer utility accounts when Tenants move in and out and when new properties are acquired.
• Close all current supplier accounts that MCG has access to and re-open under our name for own sole use.
• Updates Property Management Manuals
• Prepares FedEx packages and Certified Letters.
• Schedules meetings for Property Managers.
• Manages processes related to employee uniforms and outdoor apparel.

Other Responsibilities

• Provides vacation and lunch-break relief for the receptionist.
• Carries out other duties as directed by management.

Required Skills, Education, and Experience

• Bachelor’s Degree, or like experience
• 3-5 Years’ Experience
• Yardi Voyager
• Intermediate Microsoft Excel
• Building Engines

Classification: Non- Exempt

Reports to: Property Management Operations Manager

Supervisory responsibilities: None

Work environment: Office Environment

Hours:9AM to 6PM

Location: Bronx, NY

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bronx, NY 10461: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Yardi: 2 years (Preferred)
• Building Engines: 2 years (Preferred)
• Property management: 2 years (Preferred)

Work Location: In person